Order Fulfillment Services

In short Order fulfillment is the procedure required from the moment the order is received by a given supplier/ sales point system to the moment when the product arrives at the recipient, i.e. the customer.

Which in the main entails the following:

  • The Packaging of the order(s)
  • The dispatch/ shipping of the order(s)
  • The Delivery Process of the order (s)

An Order Fulfillment Service Is Advantageous In Numerous Ways:

  • Long-Term Contracts Are Not Necessary
    If any given company is experiencing sales lows or highs, & even in extreme growth periods, the option of outsourcing fulfillment offers flexible pricing as they are able to offer you a bespoke service for your needs and make the necessary adjustments.
    As a result, you can avoid long-term contracts.
  • Solving Issues Related To The Hiring of Staff And Or High Time Extras
    The renting of a warehouse immediately incurs greater responsibilities due to the necessity of having to hire staff. Consequently, when you fulfill and ship your own orders, as your business grows and expands, staff is required to handle the work-load. Staff you have to manage.
    Managing staff takes up a great deal of time which we often don’t have when running a business; in particular when your business is constantly in flux (e.g. ups and downs).

    Therefore, much precious time can be saved by leaving the hiring and firing up to an experienced outsourcing company especially in the hiring of staff only for seasonal work, for example, let’s say the Christmas rush etc.

    Hiring more staff for Seasonal and or high periods of business lead to problems when the upturn / high sales period turns into a low one; such as after Christmas. This is because obviously more staff had to be hired and maybe equipment needed to be bought, perhaps more space was required etc., so in the ensuing low sales period, you have more staff etc. than you and or the company can afford.

    However, all this can be regulated by an order fulfillment company; allowing you to get on with the actual business of running the company; hence your being more effective, creative etc.

Outsourcing is economically viable

  • an outsourcing company can save you money in the long term

    And depending on the scale of the outsourcer, you can benefit from their buying power.

Donation to children camps of local FC’s in Italy

During the past few weeks we were blessed with the opportunity of sharing some joy in Italy, nearby the area in which our Bolzano partner Warehouse is located.

One of our clients had in stock about 500 footballs and requested them to be destroyed since he had no further plans of selling them. Luckily enough our Warehouse Activities Supervisor Mrs. Mary Giannarakou and her Italian Counterpart Mr. Stephan Bernard came up together with the lovely idea of donating the footballs to children camps of local FC’s. Within one month they managed to liaise with 2 separate football clubs and donate 250 footballs to each!

We really hope that in the near future we shall be lucky enough to repeat similar actions by reducing waste and by also sharing love and joy.

All it takes some times is consideration. Thank you Mary and Stephan!

Fulfillment Services for Small Businesses

As more and more companies start their own online shops, customer acquisition is more important than ever. Invest your time, money and energy wisely to grow and scale the whole process without the risk of losing customers because of bad logistics!

What is a Fulfillment Service and why do you need it?

The Definition of a Fulfillment Service

A fulfillment service is the perfect solution for all small businesses and startups, who do not want to deal with shipping or have outgrown their existing warehouse infrastructure. As a fulfillment partner for small businesses we are the center for all your shipping needs. We store, prepare and ship to your customers, without you having to deal with the logistics behind the process.

With our warehouses all over Europe, we guarantee fast and efficient delivery for European destinations as well as an easy and scalable solution for your business. In combination with cash on delivery service we provide you and your customers with the highest level of security.

Benefits of Outsourcing Logistics

  • Cost Effectiveness – As a small business, acquiring warehouse space is usually a big investment. As the workload varies, you may end up wasting money on unused storage space and manpower.
    Therefore, you can save a lot of money by only paying for the storage and manpower you need at that moment.
  • Scalability – As a small business, a rapid increase in sales could cause the collapse of a weak logistics system. If you, as an eCommerce company, suddenly have to handle 10 times more sales – you could get in trouble real quick! The scalability of a storage fulfillment expert as your partner can save you  in these important moments. Our warehouses are located in cities all over Europe – so you can always guarantee fast delivery.
  • Existing Technology – Take advantage of an existing system and outsource your fulfillment with the opportunity of cash on delivery. Building a working logistics system is nothing you do in a  day or two – we offer order fulfillment services for small businesses and startups to save you time, money and energy.
  • Focus on your Core Business – As you can see, order fulfillment is more than most small business can handle – especially in a scalable and cost effective way. To grow a small business you have to concentrate your efforts on increasing sales and innovation.

When is the Right Time to find a Fulfillment Partner?

As an eCommerce business, you should decide fairly early if you want to build your own shipping infrastructure, or if you want to find a good partner with a flexible and scalable system, enabling you to use  all your  energy to work on your core business.

If you decide to trust in an expert for fulfillment storage and shipping, you are on the right track for great collaboration which gives you the possibility to grow fast and scale your logistics without the fear of losing customers in the process.

As your product fulfillment utilizes our software, infrastructure, manpower and warehouses all over Europe, we can guarantee Express Local Distribution to your customers in almost all European destinations!

So do not lose time, in which you could work on your core business and contact us today!

Our fleet: Clean, Sanitized and Sterilized!

Since the first reports of the Coronavirus outbreak in the news Biz Courier & Logistics has been closely monitoring the guidance of the World Health Organization and taking every measure in implementing them into our daily routines.

As most of you probably know already Biz Courier is the oldest department of our business and it performs deliveries with its own branded fleet in the greater metropolitan area of Athens (where almost half of the country’s population lives).

We enhanced the techniques used to clean our vehicles after each daily and weekly routine.  In particular, we are paying special attention to interior driver touch points such as seats, steering wheels, door handles and other hard surfaces. We are also paying attention to the floor panels and the wall and door paneling in order to protect all transported items during the outbreak of the Covid-19 pandemic.

The health of our employees and every recipient we visit is our top priority during this global crisis.

Special thanks must be given to our contracted partner @Cityparking who support our needs at all time and help us maintain our fleet clean, sanitized and sterilized!

The Covid-19 Pandemic

In the context of Corporate Social Responsibility and in view of the Covid-19 pandemic, Biz would like to inform you of the following:

  • The seamless provision of services to all those involved in a supply chain is essential at this time. The right of the citizens of the country to self-isolate and to abstain from numerous various activities is also supported by distribution companies (Courier, Delivery, Supermarket, Residential Services etc.)
  • Obeying the rules laid down to protect the health of drivers – distributors/ delivery person employees working outside etc. is an absolute necessity to reduce the spread of Covid-19 virus.
    A driver-distributor/delivery person who becomes infected because of the negligence of their employer, or a recipient of their services, will then become a public risk as they can infect other recipients of the subsequent places to be visited in the course of their duties/work 
  • Electronic payment methods for your orders is highly recommended, where feasible (we recommend in all cases) to reduce the amount of interaction with the distributor-driver/ delivery person as much as possible.
    Always keep a distance of at least 2 meters from the distributor-driver/ delivery person during delivery. Additionally, it is strictly recommended that the delivery and receipt of the order be executed in the external area of your home or work. 
  • If you have been infected with Covid-19, or have reasonable suspicions that you may have, always inform the company from where you expect your order to be delivered. Biz in particular will then arrange to have your order delivered adhering to a special necessary delivery process so that we can serve you, and you can receive your order while at the same time protecting public health.

Last but not least, we would like to inform you that all our drivers are equipped with the appropriate personal protective equipment (face masks, disposable gloves, antiseptic liquid), receive regular updates on the necessary protection measures against Covid-19 and the company is observing  every new development with great care, disinfecting its premises and cars, working with the least possible staff , and recommending employees, who are able to do so, to work from home.

Biz Courier & Logistics Hungary

Our location in Hungary is one we are extremely proud of. Its uniqueness derives from various facts. It is the only location of our network that can support 7 countries altogether (Hungary, Romania, Czech, Slovakia, Croatia, Slovenia and Poland) and almost one third of our total monthly production is fulfilled in Hungary.

A few more interesting facts about our Fulfillment Center in Hungary are:

  • Location is just off the M0 (Budapest Ring), so we have access to all motorways heading in all directions (North, East, South and West).
  • We run our own line haul network to last mile courier injection points in the surrounding countries.
  • For all countries we work with the market leading courier as the first choice
  • For most countries we have a back-up last mile courier partner in case quality issues arise.
  • Further to our order fulfillment activities, we handle up to an additional 5.000 parcels per day processed in the warehouse as part of our cross-border delivery network
  • We hold all the necessary permits for the storage of non-perishable food products.

If you are interested in selling in countries such as Hungary, Romania, The Czech Republic, Slovakia, Croatia, Slovenia and Poland or you are already active in all these markets, do not hesitate to contact us!

1 Year Partnership with Omest Logistics

At Biz Courier & Logistics we are celebrating our one-year successful partnership with our Official Partner from Italy, Austria and France, Omest Logistics.

OMEST stands for Motivation, Commitment, Effort, Service and Interaction

Omest Logistics and Biz Courier Logistics CEO´s Mr. Patrick Stampfer and Mr. Paul Duff share a long-term friendship and have done business together in the past. 2019 was the opportunity for them both to take their partnership to the next level. Throughout 2019 their joint venture supported the successful fulfillment and delivery of 92,500 orders in Italy, Austria and France. 52,000 of those orders were assigned to Biz Courier & Logistics throughout the last trimester of 2019, a fact that indicates that more and more customers are signing up with Biz in order to get their orders delivered in Italy, Austria and France!

Omest Logistics is also the proud owner and developer of www.europacco.com, an online portal based in Bolzano, Italy, offering package or pallet collection from your home or business address and delivery everywhere in Europe. Through collaboration with the best courier and transport companies, they are able to offer a tailor-made service with very attractive conditions. Europacco.com enjoys an outstanding 4.40 Google Review! An astonishing result deriving from more than 8,000 customer reviews.

Omest and Biz share the same ideals and culture when dealing with customers and their common service. They also apply the same protocols as those of Biz, when dealing with procedures and quality controls. Last, but not least, all Order Fulfillment Activities and Warehouse Management Services are supported by the Easybiz Software Solutions, all developed internally by Biz Courier & Logistics.

Sign up with us now and join the Ecommerce Revolution!

8 Year Partnership with Asmen Logistics

Celebrating an 8 year long cooperation with our Official Partner for Spain and Portugal, Asmen Logistics! A trusted member of our Biz EU Network, Biz and Asmen together have fulfilled and delivered over 1.500.000 orders of Biz Courier & Logistic’s clients. Asmen fulfills all incoming orders and manages its Warehouses via our WMS and Fulfillment application EasyBiz FP.

Asmen & BizCourier sărbătoresc o cooperare de 8 ani

Asmen Logistics is an official agent of the Spanish Last Mile Delivery company Tip-sa Mensajeria and enjoys an extremely high percentage of customer satisfaction by providing high quality delivery services for its customers in both Spain and Portugal. If you are planning to deliver your goods in Spain and Portugal and you need a reliable fulfillment provider, you are in the right place! Click below and join the e-commerce revolution now!

Interview on Skai TV

Our CEO Paul Duff was invited to give a TV interview on the Show “Small and Medium Business News” with Nikos Ypofantis on Skai TV. Biz Courier was honored to participate as an Order Fulfillment and Courier provider that’s successful abroad! Biz Courier provides FBA (Fulfillment by Amazon) alternative services in 16 European Union countries, courier services and a wide range of software solutions to its customers. As a trusted partner, Vodafone supports Biz Courier with its Fleet Control (Fleet Control and Monitoring) program and a lot of other solutions, vital to its day-to-day operations.

You can see the video clip online here:

Interview on Skai TV 

Don’t shoot the messenger!

When selling online via Cash on Delivery

When dealing with Cash on Delivery, more often than not the shipping, courier or fulfillment companies get the blame or for a high RTO (Return to Origin) percentage of their client’s consignments. The quality of their service or the choice of their delivery partner is scrutinized and questioned heavily.

In our business getting the blame for an SDP (Successful Delivery Percentage) of Cash on Delivery orders below 70% is a common thing. Despite the fact that we fulfill and ship on the same day  the majority of orders we receive from our customers  (the exact timeframes may differ from country to country), despite the fact we enable many ways of pre alerting and following up with consignees (SMS messages, emails, follow up phone calls) and offer sophisticated tracking tools for consignees to view what time their order was packed, what products were packed, modify delivery time and date, we are still in some cases, witnesses of low conversion rates when dealing with Cash on Delivery orders.

All mentioned above does not imply that if you sell products online, offering Cash on Delivery as an option, you will not reach a high SDP (above 70% is believed to be satisfactory) but that if reviewing the SDP of your first sales you realize that your RTO is high, it does not mean that you should pick a fight with your fulfillment or last mile provider or even attempt to switch to another. Indeed, such a spontaneous reaction may probably lead to disruption and further costs for no reason.

It is true, however, that a low-quality fulfillment service or a bad quality last mile provider service could lead to a higher RTO percentage than anticipated. If your provider does not fulfill the orders within the promised timetables (when dealing with Cash on Delivery orders, every minute counts!) or cooperates with last mile providers that do not deliver within the promised timetables or offer sufficient tracking information or customer support to the consignees, you could see your SDP lowering a few units. 
But what is the case when in general terms your providers quality of service is above average? We often hear from clients that buyers have justified their refusal to accept an order due to an impolite delivery driver, due to the failure of a driver to fulfill a tight delivery schedule or even due to the fact they could not perform a 3rd delivery attempt or even did not have change on him to give back to them. 

Imagine if you have placed an order demanding a Cash on Delivery option for a pair of shoes you are eager to buy or for basic household products, products that are a necessity. If the driver was not at your doorstep as early as you wanted or if he lacked manners or even if you were absent upon the first delivery attempt and you were told that the second time you had to wait home a little longer, would you reject the order or avoid receiving  it? Mostly likely no. You might choose not to order from the same provider next time or choose to file a complaint towards the courier company; nonetheless, more than likely you would not refuse the delivery of a placed order that easily. But what if it was a product you chose to purchase spontaneously and upon second thoughts you realized it was not that important for you to have? If it did not arrive on your doorstep “tout suite” , such as 1 to 2 days after placing the order, you could easily change your mind or just make up a quick excuse to get rid of the annoying person who called or messaged to remind you that your shipment is on its way. What if the buyer had not verified your address and personal data properly; thereby causing a delay until the courier company managed this issue? Probably as the days go by, you will realize you don’t need it that much.

In our company’s history we have indeed had to deal with cases of last mile delivery providers that scored lower SDP’s than others. We were witnesses of situations in which working with 2 different last mile delivery providers in the same country (express courier companies) the SDP for consignments of the same client and for his exact same products had a 7% difference. The last mile delivery provider scoring the lowest SDP was in a state of rapid and aggressive expansion and during that process was not delivering his promised services.

It is true that there is always room for improvement and as the owner of the branded delivery company Biz Courier I have set some criteria that some of the other larger delivery brands are not interested in following or are not able to due to the size of their companies. It is also a fact, that some last mile providers do not believe much in the Cash on Delivery option on account of when dealing with a buyer who has already paid for his purchase, he tends to be more cooperative. This means that in most cases the first delivery attempt will be enough or the option of picking up from a nearby location, will be a key element in achieving a successful delivery. Courier companies do not appreciate the fact they have to attempt the same delivery two or three times. Who can really blame them when such actions increase their costs dramatically? 
Certainly, by this article I am not recommending e-commerce businesses to drop Cash on Delivery as a provided option to their clients. I would encourage them however not to depend solely on this option. Depending on the market they intend to sell to, COD can be more or less popular. E.g. in Italy and Greece, it still is a popular option. As time goes by though, banks are gaining more and more ground by providing their clients with well-developed tools connected to their smart phones and the use of ‘plastic money’ as it is known, is getting more and more common, not only to the younger generation  but also to the older.

If you are planning to sell in the UK or in Germany, I wouldn’t depend solely on a Cash on Delivery option for sure. Another important factor is the business model and commercial practice of a retailer. What you sell and how you sell it matters!

To conclude, working with a provider who offers you a Cash on Delivery service can definitely boost your sales and in some markets, it’s still considered to be the basic way to trade online. However, do not depend solely on Cash on Delivery and should your RTO percentage be higher than expected or raising your costs to non-cost effective or unaffordable levels, then you probably need to check how your orders are being approved and if you have all the necessary data in order for your provider to give you the best of his service by shipping fast and accurately. 

Paul A. Duff